Enquir3

Daniel Plowright
Boston House
Wantage
Oxfordshire
OX12 9FF
0207 1005 180
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Staff: 10
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Clients: 101
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4.85
96%

Performance Overview

133
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Ratings Summary

Delivered as promised
4.75
94%
Good value for money
4.75
94%
Considerate and helpful
4.95
98%
Quality of communication
4.85
95%
Overall
4.85
95%
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I think the value for us is the fact that we've been able to quantify the value of work that we're delivering, and also get some completely independent, unfettered feedback, so we get some home truths that perhaps wouldn't be delivered to us directly. This has meant that we've been able to put some of those snippets of information into awards that we've entered for customer service, and we won the Brilliance Award for Customer Service,and we were able to use quite a lot of data collected by Enquir3 to do that. We've also been able to feed back to our team about how we're doing as a business and how people feel about the service we provide, and the service of team members, so it's been valuable for internal communication, reassured us where we were doing well, as well as highlighted any problems arising that we weren't fully aware of, and also a bit of a wake up where there were niggles we weren't aware of. We also hoped it might...
Name:Catherine Jenkins
Job Title:Director
Sector:Design Agency
Company:Maxx Design
Town:Newbury
Date:27/01/2020
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4.85
Service(s) Provided: Client Engagement
 
I think for us the biggest thing that stood out was how useful it was to do the exercise; often we get some good feedback from our clients and we always ask them to do feedback forms, so we're used to getting good feedback, but it was good to get some things to improve on as well because that's the feedback people often don't give on a normal feedback form; they'll give the good bits but rarely the stuff to do better so that's useful for us. ...
Company CommentEmma, thank you for your extremely positive feedback.
Name:Emma Kersey
Job Title:Head of Growth & Client Services
Company:Elation Experts
Town:Tormarton
Date:18/12/2019
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5.05
Service(s) Provided: Daniel Plowright, Client Engagement, Marketing & Sales
 
The service provided by Enquir3 was open, friendly, quick and well described. I've got some good testimonials, reassured myself that customers I thought were happy are happy, and I know I can use those testimonials to good advantage going forwards. I really like the video Enquir3 produced and would like to use it on my website and marketing. I was impressed by the speed with which this was carried out, and the professional approach and results. I would be happy to use Enquir3's services again in the future.
Name:Carl Kruger
Job Title:Director
Company:Qualitation
Town:Oxford
Date:16/12/2019
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4.85
Service(s) Provided: Client Engagement Audit, Client Engagement
 
It's all very good. Enquir3 are very personable, and understanding with great attention to what our requirements were . We were confident that the project would be managed effectively so that we would be able to get the results that we require. Now we have a thorough understanding of what our customers think about stuff and we're able to use that data effectively for the benefit of the business. We are segmenting down our customers into bronze, silver and gold categories so that we can start to invest in our existing customer base as well as new business. It's all excellent. I can't fault it.
Company CommentJo, many thanks for your extremely supportive feedback and comments on the overall Enquir3 process. We look forward to supporting you as you continue to develop your client engagement strategy.
Name:Jo Spry
Job Title:Marketing Manager
Company:SMARTech energy Ltd
Town:Corsham
Date:04/12/2019
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5.05
Service(s) Provided:
 
For me it was very quick and efficient. I now have a good idea of what customers think and if there were any issues I would be notified so I could take corrective measures.
Name:Cliff Spolander
Date:07/11/2019
5.05
Service(s) Provided:
 
A lot of the feedback we've had has been very good and reinforced what we hoped they'd say, but it's also given us nuggets from one or two clients that we weren't aware of, so it's improved our relationship with them. It's also reinforced some elements of our internal culture and how we do things. ...
Company CommentJohn, thank you for your positive comments. It's great to see the benefits coming through in terms of enhancing client relationships and improved client retention.
Name:John Austin-Brooks
Job Title:Commercial Manager
Sector:Patent & Trademark Attorneys
Company:Abel & Imray
Town:Bath
Date:06/11/2019
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5.05
Service(s) Provided: Customer Care Programme (CCP), Client Engagement
 
The professionalism of the client contact representatives on the ground and back at the office (Niki Dymek) was excellent
Name:Client details withheld
Date:26/09/2019
5.05
Service(s) Provided:
 
The analysis of the client satisfaction interviews provided by Enquir3 was good - very insightful. The interviews have first of all given us the opportunity to learn from our customers and it also gives our clients a voice, knowing we are listening to them. It is an excellent driver to push for process improvement. Most of the time we know the areas we need to improve on, but the client feedback helps us to explain changes required to staff more effectively, to the point that we use this with some members of the team as part of their KPIs. This enables us to have an ongoing programme of general improvement that we are working on continuously. I can't think of any improvements that Enquir3 could make. We are very happy with the service; it was everything I hoped it would be and more.
Name:Jose Hamp
Company:Sarsen Stone Group
Date:05/09/2019
5.05
Service(s) Provided: Client Engagement Audit, Customer Care Programme (CCP)
 
What made it different to the others is that Steve sat down with the cohort in a conversational style. When he came in he said he was happy to just have questions fired at him throughout the presentation which made the room more relaxed and allowed the conversation to flow, and for people to challenge ideas, whereas other presenters talked at the cohort which I think gives more opportunity for questions not to be raised. I think the conversation style really worked, especially with the small room we had that day. It was good that Steve's session was steered in the way the cohort wanted. I would say that the flyers that showed stats, and insight into the way that clients behave, was what our cohort would have taken the most. In the slides he had information on how you would publish a testimonial and then a bit more information on how you could get a video testimonial and case studies. I think that brought up quite a few questions so I think a lot of our table weren't...
Company CommentThankyou for the opportunity and your kind words Sam. I’m very passionate about developing businesses of all sizes and exploring how we can better engage with our clients and feel very proud and privileged to be able to present the topic to equally passionate individuals. It is wonderful to hear that you enjoyed my presentation and hope to work with you again in the future. Steve Darnell
Name:Samuel Guymer
Date:03/07/2019
4.85
Service(s) Provided:
 
There were a number of people who were apparently available to help with everything that I needed. The benefits of the Enquir3 system were explained several times in different ways so it was very easy to grasp, and they use the phone to communicate which I like. It has shown me how having a live test can increase my engagement with my good clients, and theoretically improve engagement with other clients. Beyond that, if I use the system properly it should bring my client's client's to me. As for my clients, if they use it then it will increase good exposure with their clients, and force them to engage with clients they may not be talking with much. The whole point is to get people to talk to Enquir3, give complete feedback as they can tell Enquir3 any complaints or bad bits, anonymously if needs be, and then processes can be improved based on that feedback to improve the overall customer experience, and hopefully bring in more business. What is really good is the way...
Company CommentThank-you very much for your superb testimonial Charlie, we are extremely pleased to hear you’ve found the Client Engagement Audit to be positive and beneficial. Charlie McClelland is the managing director of A Strategic Growth Facilitator or ASGF. As a business growth specialist for SMEs, Charlie is hyper aware of the significance of his client engagement, satisfaction and retention as they are themselves contributing factors for business growth and development. To receive his seal of approval is both humbling and reassuring and we will work hard to continue to strengthen our services. Steve Darnell
Name:Charlie McClelland
Job Title:Managing Director
Sector:Business Growth Consultant
Company:ASGF Ltd
Town:Uxbridge
Date:20/06/2019
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4.55
Service(s) Provided:
 

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"Enquir3 made it easy for me as a consultant to recommend the client engagement process to my clients, because of their level of understanding; the fact that they know what they're doing and they can demonstrate easily how it would benefit us. I was able to reassure my clients that Enquir3 make it really easy for them not to fail, from the ease of the system, to the ready-made templates, someone is there to hold your hand all the way. We have completed two projects so far and they have both been completely different experiences. One client already knew they had a problem but had no evidence, but as a result of their client satisfaction interviews their clients told them, and they then had to act. The customer had over-promised on customer service and knew they would be under delivering, and as a result of the client research they were able to pare back what they were promising, enabling them to focus more on their market differentiation which they can fulfill, rather than throw everything at it. The other project largely came down to customer service. They definitely knew they weren't fulfilling the needs of their clients, but they were not sure of the impact that was having on their business. This client research helped them realise how detrimental their current logistics and operational structure was, which meant these aspects were then nudged up the priority list and enabled them to have more grasp on the changes necessary. We all know the devastating effects unhappy clients can have on a business, but it helps greatly to be able to study the evidence in order to provide the solutions required to change. I specialise in strategic marketing for clients i.e. ROI, which you can't do unless you have a full understanding of why customers buy; which makes this data analysis absolutely critical. This is the key mapping tool that I need to work effectively with my clients."
Company Reply:
Firstly Helen, thank you for taking the time to give us your valuable feedback. We’re looking forward to working with you and your clients in the future and to tailoring our service to exactly meet your needs. Helen Forsyth is Find a Creative Pro’s Strategy Director. Find a Creative Pro is a team of creative and marketing professionals with a proven history of success. Their no-nonsense approach and eye for detail ensures their client’s marketing results in increased sales. Find a Creative Pro commissioned Enquir3 to carry out engagement surveys with two clients. This process has helped Find a Creative Pro identify areas of weakness within their clients’ operations which can now be addressed. With this intelligence, Helen and her team can develop the necessary strategic marketing plans and provide an increased ROI (return on investment) to her clients.
Name:
Helen Forsyth
Job Title:
Director
Company:
Find a creative pro
Date:
31/01/2019
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5.05
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About Enquir3: Enquir3 grew out of IRUN Ltd and IRUN Systems, Website Development and Software Development companies respectively. The Enquir3 process was created as a vehicle to manage the process of conducting Client Satisfaction Interviews, creating Marketing Content and to deploy the Marketing Automation Technology. Finding out what your clients think, acting to address the causes of dissatisfaction and using the marketing content created to improve client satisfaction, retention, referrals, cross sales, leads and conversion is what Enquir3 provides. Problems Addressed: Most businesses focus on delivering their goods or services. They struggle to create meaningful ‘content’ and hence to communicate with their clients or prospects in a proactive manner. Enquir3 solve this problem by providing a partial or complete outsourced solution to do the following: Find out what customers think of business’s service, what is good and what needs to be improved. Help business’s improve customer satisfaction, ‘spinning off’ Marketing Content as a result. Automate Marketing / Content to communicate with customers and prospects Ideal Client Profile: Businesses with 100+ repeat purchase clients, significant profitability per client, ideally B2B. The ideal client will ideally strive to deliver outstanding client satisfaction and ideally have scope to improve the key business drivers: Retention, Cross Sales, Referrals, Lead Generation and Conversion. Why Chose Enquir3: Because no-one else delivers the end to end ‘client satisfaction’ solution, we are unique. Client Satisfaction Interviews: This is a science not an art and to date we don’t know of anyone offering the same, or even a similar, cost effective, Client Satisfaction Interview process. Marketing Automation: Enquir3 have developed unique suite of cloud based tools to automate much of the process of collecting, processing, creating content and communicating with clients and prospects. Client Engagement: The process has been honed over the years to maximise ‘Client Engagement’ by identifying and addressing the causes of dissatisfaction and measurably improving ‘Client Satisfaction.